Buyers are allowed to raise return or exchange requests within 30 calendar days upon receiving ordered items. Returned goods need to remain brand‑new, unwashed, free of damage, with original tags and original packaging preserved. Worn, impaired as well as custom‑made goods cannot be accepted for returns.
Every return application needs pre‑approval submitted through our official support email. Return shipping costs shall be covered by purchasers, with exceptions for factory‑produced defective items, goods damaged in transit, or incorrect items dispatched by our side.
Refund operations will only commence once returned goods have been received and passed our inspection process. The actual time for funds to show up in your account depends on the internal processing cycle belonging to your payment service provider.